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    QUESTIONNAIRE of customer's satisfaction with FKL products and services

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    a) Product (bearing and cardan shafts)
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    Design
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    Packing
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    Marking
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    Longevity (Life cycle)
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    Sealing
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    Preservance
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    Hoisiness
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    b) Selling service
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    Bearing price
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    Cardan shaft price
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    Selling conditions
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    Quality of sales service
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    Desired product availability
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    Possibility of choice
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    Delivery time quality
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    Delivery method quality
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    Accessibility and completeness of information about selling conditions
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    c) Service
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    Claim handling
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    Spare part availability
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    Competence of our service employees
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    Willingness of our employees for consulting
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    Service price affordability
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    Quality of service
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    Possibility and quickness of our techical support team
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    Please describe what made you feel (dis)satisfied:
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